Shipping and Refund Policy
Our primary goal is to make all of our customers 100% satisfied.
We are currently not accepting returns due to COVID-19 concerns and slowed supply chains. However, our support team is available 24/7 at firstname.lastname@example.org to help satisfy any product concerns you may have.
If goods were damaged upon receipt, you must email us within 24 hours of delivery confirmation. Please email email@example.com with the subject line: "DAMAGED ITEM" and include your order number. Damages due to shipping will be reviewed and we will work with you closely to resolve it in the most reasonable manner possible, either by sending you a replacement at no cost, or refunding your order. Our support team is always ready to respond to customer issues within 24 hours and send you a replacement product or refund if you have any functional or damage problem with our products.
Chargebacks and Shipping Times
Our typical shipping times are 7-12 business days for domestic (US) orders. Please allow up to 30 days from the date of order to delivery in case of delays.
Upon ordering, you will receive an email notification with our latest shipping time information (based on our supplier's shipping times). You have 24 hours after this message is sent to reach out to us at firstname.lastname@example.org if you have a serious problem with the shipping time and would like a refund. After this 24 hour period, your order will be processed and will no longer be eligible for a refund on the basis of shipping time.
As such, customers should not charge back their card or payment processor on the basis of shipping time. On that note, you will receive a tracking number within 2-5 days of placing your order and be able to see updates on your order at parcelsapp.com/en.